When printing images, the image"s resolution affects the final quality of the printed document.  Many web images and pictures taken with mobile device cameras, are not suitable for printing because of low image resolution.  Images that show compression artifacting (distortion), dithering, or other image imperfections when viewed on your monitor or mobile device, are likely not print quality and any distortions seen will affect the final print output.

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The lower the image resolution, the smaller the print size must be to maintain acceptable quality.Examples:     - A 72 DPI image can only be printed up to 6 x 8 without distortion.     - For 8 x 10 prints, your image should be at least 300 DPI to be printed without distortion.


1. Print a Print Quality Check Sheet (PQCS):

a. Press MENU.

b. Press ▲ or ▼ to select Ink and press OK.

c. Press ▲ or ▼ to select Test Print and press OK.

d. Press ▲ or ▼ to select Print Quality and press OK.

e. Press COLOR START. A Print Quality Check Sheet will be printed.

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f. Study the PQCS; there will be four color blocks (Black, Yellow, Cyan and Magenta) made up of dotted lines. Check the quality of the four color blocks on the sheet.

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g. The machine"s display asks you if the print quality is OK, YES or NO.

- If all the dotted lines are present as shown under "OK", with none missing, blurry or distorted, press (+) for YES and go to step 2.

- If you can see missing short lines as shown under "Poor", press (-) for NO and go to: "White horizontal lines on printed pages"

2. Is the text on the PQCS blurry, fuzzy or double printing?

- If yes, go to step 3.

- If no, ask the customer if the issue is occurring only when printing from the PC.

- If yes, select one of the following;

- Windows users: refer to: "Ghosting or blurry print - Windows"

- Macintosh users: refer to: "Ghosting or blurry print - Macintosh"

- If no, go to step 3.

3. Check the print head alignment.

a. Press MENU.

b. Press ▲ or ▼ to select Ink and press OK.

c. Press ▲ or ▼ to select Test Print and press OK.

d. Press ▲ or ▼ to select Alignment and press OK.

e. Press COLOR START. A Vertical Alignment Check Sheet will print.

f. The machine"s display will show:

A Adjust

g. Study the Alignment Check sheet; there will be five columns (A, B, C, D & E) with nine sample print patterns in each column. The goal is to identify the sample pattern with the least visible vertical lines. For an example, number 6 is the best for all 5 columns in the example below.

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h. Select the sample pattern in column A that has the least visible vertical lines and use◄ or ► to move the blue box to the number that corresponds to that pattern.

If all of the patterns have visible lines and there is no good choice, go to WARRANTY AND SERVICE OPTIONS.

i. Press OK to choose the number. Repeat this procedure for columns B, C, D & E.

If all of the patterns have visible lines and there is no good choice, go to WARRANTY AND SERVICE OPTIONS.

j. Press STOP/EXIT.

k. Go to step 4.

4. Reprint the document that originally resulted in the blurry, fuzzy or double printing.

- If the printout is clear, the issue is resolved.

- If the printout is still blurry, fuzzy or there is a double image, go to the WARRANTY AND SERVICE OPTIONS.

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WARRANTY AND SERVICE OPTIONS

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

Brother Authorized Service Center Locator

Contact Brother Customer Support:https://www.jiyuushikan.org.com/contact-us

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.