Trusted platform module surface pro

On the one hand, Surchallenge Pro 2 makers say they need a TPM firmware upday. On the other hand, Microsoft doesn’t have actually one -- and doesn’t appear to be functioning on one.

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REUTERS/Bogdan Cristel

If you have actually a Surconfront Pro 2, you’re in for yet another runabout. This time, the debate surrounds the SP2’s TPM chip – the chip that controls accessibility to BitLocker and also some various other disk encryption modern technology.

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The SP2 shipped via an older, less-secure variation of the TPM firmware. If your machine has actually an older version of the TPM firmware, you see a Win10 Defender warning favor the one in this screenshot.

Microsoft Answers forum

In order to safeguard your machine, you need to upgrade the TPM firmware. But Microsoft doesn’t have actually a new version of the firmware easily accessible for the Surchallenge Pro 2. Worse, given the method they’re dragging their heels, it’s unmost likely that a brand-new variation will ever appear.

It’s a severe difficulty for anyone who’s relying on technology like BitLocker to protect their four-year-old Surchallenge Pro 2. Microsoft describes the defense problem in KB 4096377:

A protection vulnercapacity exists in specific TPM chipsets that deserve to impact operating system defense, which suggests Windows 10 operating units are at boosted threat. You are receiving this message bereason Microsoft is releasing Windows 10 protection updates to attend to the vulnerability which you will certainly need to downpack and install. In enhancement, device manufacturers are releasing firmware updays to remediate the problem which you additionally have to downfill and install.

Except, well, Microsoft hasn’t bothered to release a firmware update to remediate the trouble for the Surchallenge Pro 2.

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According to KB 4073006, Microsoft has currently released firmware updays for:

The very same KB write-up says that TPM updays aren’t needed for:

Surface 3Surconfront LaptopSurface Pro Model 1796Surchallenge Pro via LTE Advanced Model 1807Surface Book 2Surface Hub

But the Surface Pro 2 is nowbelow to be checked out.

Microsoft “Agent” AJ Don posted on the Microsoft Answers forum:

We appreciate your article concerning your question about a TPM update on Surface Pro 2. There is no update for Surface Pro 2 obtainable. You may check Security worry for Trusted Platform Module (TPM) on Surface gadgets for influenced tools.

Hope this information helps in clarifying the confusion.

…which, of course, doesn’t carry out any type of clarification at all.

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How tough would certainly it be to offer a definitive answer: Will Microsoft resolve the problem, or have to SP2 owners that require reputable TPM simply toss the machine currently and also speak beating their heads against the wall?

Every time I view a “review” for Surconfront Go, or think about just how a lot money Microsoft spends on “reviewers” to obtain them to attend intricate marketing presentations, there’s a voice in the ago of my head that reminds me of the problems we’ve watched via Surconfront tools, over and also over again: Batteries on the SP3, SP4 and also SB2. SP4 flickering that Microsoft denied for two years before lastly owning as much as the trouble. Blue display screens and also various other Win10 bugs that should’ve been recorded. Bad TypeCovers. Mis-labeled SSDs. Slow SSDs. And on and also on.

The difficulties are poor sufficient, yet the method Microsoft handles customer complaints reminds me of the old Mushroom Management Microsoft – overlook ‘em and also hope they go amethod. If Microsoft spent also a portion of their “reviewer” budacquire on better support, we can obtain something worthwhile for Surchallenge Pro 2 customers.