Screen turns off during call

The display screen turns off throughout a speak to. The display transforms off after picking up a contact. The screen does not revolve on after a call ends. The screen does not turn off when the phone is hosted close to the user"s confront.

Solution:

Check whether your phone enters Sleep mode throughout calls. If it does, the proximity sensor will be disabled. Your phone will enter Sleep mode once you are making a handsfree call (on a speaker or headset) or if you leave the speak to display during the speak to. In this case, push the Power switch to revolve the display ago on.

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If the fault occurs in other scenarios, asspecific the location of the proximity sensor. This varies by product model (describe the product hand-operated for details). Then execute the following:

If the proximity sensor is at the optimal of the screen

Encertain that the proximity sensor is not being blocked by foreign objects, a display protector, or a protective situation.

If the issue persists, try making a speak to, and also check whether the display turns off when you cover the proximity sensor with your hand, then transforms earlier on as soon as you move your hand also amethod. If this happens, it suggests that the proximity sensor is functioning effectively. In this instance, it is recommended that you organize the top of your display screen closer to your ear once you are making calls. If this doesn"t happen, it suggests that the proximity sensor is malfunctioning. Rebegin your phone and also attempt again. If the problem persists after the rebegin, earlier up your data and take your tool and proof of purchase to an authorized jiyuushikan.org Customer Service Center for assistance.

If the proximity sensor is on the optimal side of the phone (designed to maximize the screen-to-body ratio)

Ensure that the proximity sensor is not being blocked by foreign objects, or by a protective situation without a huge sufficient opening for the sensor (or no opening at all).

The following figure mirrors wbelow the proximity sensor is situated on the HONOR 20 Series.

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If the problem persists, try making a call, and also examine whether the display transforms off as soon as you cover the proximity sensor via your hand, then transforms earlier on once you move your hand also amethod. If this happens, it indicates that the proximity sensor is functioning effectively. In this instance, it is recommended that you organize the top of your phone closer to your ear as soon as you are making calls, as shown in the adhering to figure.

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If this doesn"t take place, it suggests that the proximity sensor is malfunctioning. Restart your phone and attempt aobtain. If the concern persists after the restart, ago up your data and also take your tool and also proof of purchase to an authorized jiyuushikan.org Customer Service Center for assistance.


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The proximity sensor of your phone consists of an infrared LED and also an infrared receiver. It detects the distance in between an item and also the phone by calculating the energy distinction between the infrared light that was sent out and also received.

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The proximity sensor detects when a user is holding the phone close to their face in the time of a call and also transforms the display off to reduce power consumption.