My back button doesn t work on my s6

I will certainly resolve the problem of among our readers whose tool, a Samsung Galaxy S6, began acting up after he downloaded the the majority of current upday rolled up by Verizon. Apparently, the upday was minor yet it messed up the phone that its soft keys won’t feature after it was mounted.

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According to our reader, both the Recent Apps and the Back tricks won’t respond as soon as tapped. This problem has been going on for years and also many actually encountered it with previous Galaxy phones but more often, it occurs if the update procedure was interrupted or the firmware was corrupt. In this instance, the update succeeded and also it was a minor upday that would certainly more than likely solve a couple of bugs and also boost or improve a couple of features or apps.

For you to understand much better exactly how the problem began, here’s the actual message from our reader…

Yesterday afternoon, the device ran a mechanism upday. The update took around 20 minutes, and also two installs. Throughout the process it drained the battery considerably (it warned it would), to about 5%. Phone automatically went into power saving mode. While it was charging i noticed the Recent Apps and also Back switch ceased to function (its acting as if they aren’t there).

I believed perhaps the power saving mode turned them off,.. so I turned off the phone and also let it concerned a full charge prior to looking at it aget. Same issue persists.” — Myron

Before going deeper into the trouble, if you have actually various other comes to through your phone, visit our Samsung Galaxy S6 Troubleshooting web page and discover an worry concerned yours. Try the services we offered and also if they didn’t work for you, feel totally free to contact us by filling up this form. Make sure you fill it up accurately so that it would certainly be easier for us to assess your issue and also carry out your through appropriate remedies or troubleshooting steps.


Obviously, the trouble was prompted by the upday. At leastern, currently you know that also minor updays have actually the tendency to mess up some things in your device; in this case, it’s the soft secrets.

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Myron already ruled out the opportunity that it was the power conserving function that resulted in the trouble by fully-charging the phone and also turning off the power saving mode. He likewise tried rebooting the phone so it’s not simply a minor glitch. The first point we should carry out is to isolate the difficulty. Let’s try to see if third-party apps have actually something to do via it or not by booting the phone in safe mode…

Turn off your Galaxy S6 Edge.Press and also organize the Power essential.When ‘Samsung Galaxy S6’ shows up, immediately release the Power vital and also then press and also hold the Volume Dvery own button.Continue holding the Volume Dvery own switch until the phone finishes the rebegin.When you watch Safe Mode on the reduced left corner of the display, release the switch.

If the soft keys still won’t attribute also in safe mode, then it’s shown it’s a firmware problem. Otherwise, you just need to discover the application that can be bring about the glitch and also disable or uninstall it. Of course, it’s not really that easy to uncover the culprit, so you have the right to either go with each of the app (which might take forever) or simply backup your data while in safe mode and also perdevelop a master recollection.

But assuming that the difficulty remained even in safe mode, the next point you will need to perform is make sure all caches offered by the brand-new mechanism are updated and brand-new. More frequently, obsolete cache documents might cause inconsistencies and may result in this type of problem. So, the next thing you have to execute is wipe the cache partition. It is a catalog wherein all caches by third-party and pre-installed apps consisting of default solutions are stored. Wiping it will pressure the phone to create new ones.

Turn off the device.Press and also host the adhering to three butloads at the very same time: Volume Up key, Home essential, and also Power key.When the phone vibrates, release the Power vital but proceed to push and also host the Volume Up vital and also the Home key.When the Android System Recoexceptionally display screen shows up, release the Volume Up and also Home tricks.Press the Volume Dvery own vital to highlight ‘wipe cache partition.’Press the Power essential to choose.When the wipe cache partition is complete, ‘Reboot mechanism now’ is highlighted.Press the Power essential to restart the device.

After the reboot and the phone still reflects the same indicators of the problem, it’s time for a more general troubleshooting procedure–the master reset. This procedure will delete all apps, settings and records conserved in your phone’s inner storage. If the trouble was sindicate bereason some information got corrupted throughout the update, then reformatting the information partition will certainly take care of the problem. However, if the issue were more significant than this, then the firmware needs to be reflashed or reset up. Here’s exactly how you do the grasp reset…

Turn off your Samsung Galaxy S6 Edge.Press and host the Volume Up, Home and Power keys together.When the gadget powers on and also display screens ‘Power on logo’, release all secrets and also the Android symbol will show up on the display screen.Wait until the Android Recovery Display shows up after about 30 seconds.Using the Volume Dvery own key, highlight the choice, ‘wipe data/factory reset’ and press the Power vital to choose it.Press the Vol Down switch aget till the alternative ‘Yes — delete all user data’ is highlighted and also then push the Power key to pick it.After the recollection is complete, highlight ‘Reboot system now’ and also hit the Power essential to restart the phone

If all else stops working, you need to call the retailer wright here you bought the phone or your company provider. Aget, reflashing the firmware might fix the trouble, if not then you can revert ago to the previous firmware.

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