Microsoft word hangs on startup

Recently I gained an problem that my word 2013 will certainly hang at beginning screen intermittently (it will certainly just hang at the "Starting Word" screen and also stuck tbelow forever before. Tested to open the exact same file again, it managed to open up, however the "Starting word" (first open) is still stuck there

Version: MS Word 2013 (15.0.4701.1001)

What I have actually done

1) repair the office 2013, worry persist

2) unchecked "Sexactly how the begin screen as soon as this application starts", worry persist

3) reinstall office 2013, issue persist

4) Completely reinstall office 2013 (remove regedit), concern persist

5) tested to add regmodify (disable hardware acceleration), worry persist.

You watching: Microsoft word hangs on startup

6) disabled all the add-in, concern persist

The concern will certainly simply take place intermittently, that why very tough for me to capture the root cause.

please advise


disable hardware acceleration
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9 Replies


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Jalapeno
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Everton A. Apr 18, 2017 at 04:05 UTC

Try the SARA, Support and also Recoextremely Assistant tool, downpack and also run for the Office Application your having actually difficulties with, would certainly be an excellent start.

https://diagnostics.outlook.com/#


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Thai Pepper
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AaronJBerger
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Apr 18, 2017 at 04:11 UTC

Have you tried re-producing the Word normal.dot default template?

What various other software program do you have running when Windows starts? Have you tried disabling every one of your startup items (including AV)?


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Datil
OP
TOODAMAX Apr 18, 2017 at 23:46 UTC

Does it happen when you begin outlook in safe mode - winword.exe /safe?

Any other error messages? Have you checked the Event Viewer?


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Datil
OP
TOODAMAX Apr 18, 2017 at 23:48 UTC

Try changing the default printer to the XPS printer


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Datil
OP
TOODAMAX Apr 18, 2017 at 23:49 UTC

Also try stopping and founding the spooler service


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Datil
OP
TOODAMAX Apr 18, 2017 at 23:50 UTC

Choose Start » Run, type winword /a, and also press Get in. Using the /a switch starts Word without loading any add-ins and also without loading Regular.dot.


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Thai Pepper
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AaronJBerger
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Apr 19, 2017 at 00:47 UTC

TOODAMAX wrote:

Try altering the default printer to the XPS printer

Ahh great allude, that likewise reminds me, update every one of your printer motorists and also PDF software application, I"ve viewed Word do this with outdated printer motorists and also PDF software program.
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Pimiento
OP
ngzhengle Apr 19, 2017 at 01:57 UTC

Thanks for the idea. I have tested 1) to rebegin the print spooler, however concern will still come back2) I cannot change the default printer to XPS, bereason my user require her USB printer to be default3) I have actually disabled all the add-ins, problem is intermittent, that why I cant really using winword /a to inspect, because eextremely time when I open the doc aget, it deserve to launch without any type of issue 


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Datil
OP
TOODAMAX Apr 20, 2017 at 00:19 UTC

OK, if you readjust it to XPS printer and the issue goes ameans, it is either a printer concern or a driver worry. Then at leastern you know and you have the right to address it...

See more: Python Windowserror:

Anvarious other thing to attempt is to connect her printer to one more COMPUTER and map to the printer on the other COMPUTER to view if perhaps USB was the concern...

You have the right to additionally attempt to get a USB print server and also provide it an IP resolve and also view if it functions that way


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