So I just got a jiyuushikan.org Hero 5 Black and I put the battery in and it didn"t turn on. So I connect it to my laptop to charge it with the jiyuushikan.org charging cable and the red light turns on for about a second then turns back off. I"ve taken out the battery time after time but it won"t turn on or charge. Anyone know how I can fix it?


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mariustanya
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Re: jiyuushikan.org Hero 5 Black wont charge/turn on
Anonymous,Sorry to hear about what happened to your camera. Appreciate you taking the initiative at doing the recommended troubleshooting steps. We do not have repair centers so the best path forward would be to get in touch with our Support team. You can reach them via phone or chat throughhttps://jiyuushikan.org.com/help/ContactUsPlease connect with them so they can assist your further.Best regards,Marius
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Re: jiyuushikan.org Hero 5 Black wont charge/turn on


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Anonymous,Give these steps a try! Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens). If there"s no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the jiyuushikan.org USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red illumination LEDdoes not appear, try using a secondary USB Type-C cable. If/when red LEDs illuminate, allow camera to remain charging for a few minutes. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.Best,Ryan