Galaxy note 8 screen went black

Non rooted, T mobile branded 3 month old note 8. No water damange, no drops and so on.Using chrome one miniute, set the phone dvery own to watch a movie on my tablet, picked up the phone to inspect messages and also boom. Display is off. The phone works, I deserve to also answer calls bereason I recognize wbelow the answer switch is on the display, haptic feedback works, all indicator lights work. The phone screen stays off. Tried a soft recollection (tried hard reset also the ideal I could being I cant view the screen) and also the phone seems to reset based upon the vibration and indicator light patters however the display screen remains off. It"s as if a physical connection between the display and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.Googled all the black display problems with these phones and many of them are resolved via simply a soft reset... some shelp that the phone is in it"s lowest dimmed state and also go to a dark room and i"ll view it faintly and also then ca boost brightness... no luck...Has anyone competent this?
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j_hansenSenior Member
Oct 19, 2012400870
I would say it"s a warranty task, simply tried turning my brightness to zero and you have the right to still watch the screen.I did have actually a similar problem on an old note that had actually root and also tradition rom though however I had actually somejust how set the volume rocker to regulate brightness and it had actually lowered itself to minimum in my pocket
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louforgivenoSenior Member
Jun 24, 20103,6902,379253
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.Using chrome one miniute, set the phone dvery own to watch a movie on my tablet, picked up the phone to inspect messages and boom. Screen is off. The phone functions, I deserve to also answer calls because I know wbelow the answer button is on the display screen, haptic feedearlier works, all indicator lights job-related. The phone screen continues to be off. Tried a soft recollection (tried difficult recollection as well the ideal I could being I cant watch the screen) and also the phone seems to recollection based on the vibration and indicator light patters yet the display continues to be off. It"s as if a physical connection between the display screen and the brains of the phone has been severed. Literaraly the weirdest point that has actually happened to me in a decade of Android phone ownership.Googled all the babsence display screen concerns through these phones and also most of them are resolved via just a soft reset... some sassist that the phone is in it"s lowest dimmed state and also go to a dark room and also i"ll view it faintly and also then can increase brightness... no luck...Has anyone experienced this?
Try pressing and holding Volume dvery own and also power button for 5 to 7 secs to pressure power off, then try to boot to downfill mode Volume Down + Bixby + Power switch and check out if the downpack mode screen reflects......if not then most likely a bad display.Sent from my God Setting 8
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KEVIN88GTSenior Member
Feb 5, 20068700
Tried it......nopoint.....warranty project it is.... Bummed to have some refurnimelted phone in exreadjust for a Brand new 900 dollar phone simply a couple of months back?
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louforgivenoSenior Member
Jun 24, 20103,6902,379253
KEVIN88GT said:
Tried it......nopoint.....warranty project it is.... Bummed to have some refurnished phone in exadjust for a Brand new 900 dollar phone simply a couple of months back?
Yeah that sucks, i have the right to imagine..... i too hate the idea of refurbiburned devices being swapped for warranty....bs, should be brand also brand-new unit! Sent from my God Mode 8
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KEVIN88GTSenior Member
Feb 5, 20068700
so I had actually it replaced under warranty through T mobile. Refurb phone will certainly come in this day. One quesion. Should I let the Tmobile techs execute the data/settings transfer from old phone to new one or just carry out everything myself from scrape (which will certainly obviously take longer).

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pandadai00Member
Nov 16, 20162000
This taken place to my phone twice for the previous month or so. (both in Nougat and also Oreo - Non rooted) Babsence display yet phone seems to be responding -- I have the right to obtain calls and also notifications and so on -- And pressure reboot does not solve it. I"ve also tried drainging the phone when it first occurred to me however does not work-related. HOWEVER, it gets okay so randomly. Like I simply left it for couple of hours and it simply operated once I hit the power button. I did tried bringing the tool to Samsung but what they did is to simply manually upgrade/recollection the software program in their finish which I can have actually done in my part however I simply let them perform it. They told me to come ago if it happens aobtain which is kinda BS. I can conveniently say this is a Hardware issue. I will wait for it to happen aobtain on my phone and also repursuit for a replacement. Phone is 4 months old as soon as it initially taken place.
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ReprocrastinatorNew member
Feb 1, 2019 100
I have the very same concern with empty screen but phone is functioning. It began couple of weeks after i dropped my phone on the ground. Tright here is black dot on my display and damaged glass however phone was functioning ok and also was still pretty usable. But then it started:Display functions fine but when i switch screen of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i deserve to usage it with empty (black) screen. I had to execute force rebegin so the display will certainly rotate on with samsung logo and also booting display screen, and also save on till one more switch of.I was trying eextremely setting (but no tough reset) and also then i discovered a little hack: When you rotate on the "Almeans On Display" (AOD) feature you can let the display screen switch off or execute it manually, wait for 1-2 sec and constantly on display will certainly come up to the display screen. Then once you press house switch or lock switch display will swtich on normally. YOu can kind pin and also use phone witch display screen functioning. But once you try to unlock from "AOD" via your finger or your eyes it unlock yet through display black. So i was making use of it favor this. everytime you must wait second untill AOD comes up, but it was functioning fine. Problem nu 2 is that currently it speak working, AOD is working however once i desire to switch screen on from AOD it shows black screen and phone is working on blind. So everytime after my display screen goes babsence or to AOD i need to unlock the phone blindly and also "Force restart" it and have to save waiting until boot, and also then have to never let phone to display screen of. Its not usuable. ¨Now what execute you think? Is it hardware trouble or software program problem? Due to the fact that display is functioning however randomly. The black dot of dead pixels on the display screen is gaining slightly bigger in time (around 1 year) however its choose 1.5cm round. Maybe this cause the problem? And why hack through AOD was functioning for half a year and also then stoped working? Tright here wasnt any updays appropriate before, yet i tried to install some apps (non display related) so ill attempt to uninstall them. Hawe you gained any principle if i have the right to repair it on my very own also if i loose the waterproofability? Or have the right to it be reput for totally free if i have actually a warranty? (I dont have insurance)Thanks for your tips guys.

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Mr. Oselection 645Senior Member
Sep 6, 20103,3551,656253Springfield
Reprocrastinator said:
I have actually the same problem through blank display but phone is functioning. It began couple of weeks after i dropped my phone on the ground. Tbelow is babsence dot on my display and also broken glass but phone was functioning ok and was still pretty usable. But then it started:Display functions fine yet once i switch screen of, lock the phone or screen switched because of its timer it didn come switch on... But phone works, i can use it via empty (black) display screen. I had actually to carry out pressure restart so the screen will revolve on through samsung logo design and booting display, and also save on till another switch of.I was trying every establishing (yet no difficult reset) and also then i uncovered a small hack: When you turn on the "Almethods On Display" (AOD) function you have the right to let the screen switch off or do it manually, wait for 1-2 sec and also constantly on display screen will certainly come up to the screen. Then when you push residence button or lock switch display screen will certainly swtich on usually. YOu can type pin and use phone witch screen working. But as soon as you try to unlock from "AOD" through your finger or your eyes it unlock yet with screen babsence. So i was using it favor this. everytime you must wait second untill AOD comes up, however it was working fine. Problem nu 2 is that currently it soptimal functioning, AOD is functioning however once i desire to switch display screen on from AOD it shows babsence display screen and also phone is functioning on blind. So everytime after my screen goes babsence or to AOD i have to unlock the phone blindly and also "Force restart" it and also have to keep waiting until boot, and also then have to never before let phone to display of. Its not usuable. ¨Now what perform you think? Is it hardware difficulty or software application problem? Because display screen is working but randomly. The black dot of dead pixels on the display is getting slightly bigger in time (around 1 year) but its like 1.5cm round. Maybe this reason the problem? And why hack via AOD was working for half a year and also then stoped working? There wasnt any type of updays right before, however i tried to install some apps (non screen related) so ill try to uninstall them. Hawe you got any principle if i can repair it on my own even if i loose the waterproofability? Or have the right to it be reinserted for cost-free if i have a warranty? (I dont have actually insurance)Thanks for your tips guys.

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If you"re under warranty it will likely be a complimentary repair, unmuch less they discover other damages. Like moisture damages. As much as solving it yourself, it"s just about as cheap to have actually Samsung carry out it than it is to buy the components yourself. It"s $229 for Samsung to perform it, and also you"ll preserve the water resistance rating.