Disk image not recognized

I am utilizing a new MacPublication Pro via OS X Yosemite 10.10.4. I buy Microsoft Office 365 yesterday and also I download the file (MicrosoftOffice2011.dmg). When I attempt to open it it offers error: Image not known. I am openning it via DiskMouth

Here are some of the points I attempt so far:

I downfill aobtain (for even more than 10 times) same outcome.

You watching: Disk image not recognized

I download from Chrome, Safari... Same outcome.

I open one more user for Mac and download from tbelow. Same outcome.

I speak to Microsoft Office assistance. They say the difficulty is from the jiyuushikan.org side (Doubtful...)

So what else I deserve to do? Any ideas?


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MacBook Pro with Retina display screen, OS X Yosemite (10.10.4)

Posted on Jul 16, 2015 12:42 AM


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User profile for user: Mike_Zul
Mike_Zul
User level: Level1

Jul 16, 2015 10:35 AM in response to DeryaDNC In response to DeryaDNC


I have actually the very same trouble with the exact very same file, and tried the precise very same options. I spent ~4 hrs with them on the phone and also chatting digital only to be told to go and also chat with jiyuushikan.org, they (the Microsoft engineering department) can"t settle it. How have the right to eincredibly other DMG file install simply fine, aside from this one?

Macbook PRO (2015), OSX 10.10.4


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Jul 16, 2015 10:35 AM


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User profile for user: JimmyCMPIT
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JimmyCMPIT
User level: Level7
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macOSSpeciality level out of ten: 10

Jul 16, 2015 11:04 AM in response to Mike_Zul In response to Mike_Zul


offhand in the details tab of the downpack page need to be the dimension of the downfill.

is that the dimension of the dmg when you download it?

have actually you tried another browser? It"s feasible a plugin or a security app is picking up somepoint in the dmg and corrupting it

or it"s possible the download simply does not complete and also you have a corrupt file

or it"s possible MS has a crappy image posted and also they need to rearea it with a functioning one.


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Jul 16, 2015 11:04 AM


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User profile for user: Mike_Zul
Mike_Zul
User level: Level1

Jul 16, 2015 11:20 AM in response to JimmyCMPIT In response to JimmyCMPIT


Thanks,

Not certain around DeryaDNC yet the size of the files were similar (or exactly the same) size between the the detailed file size while downloading (i.e., downpack window) and also the dimension of the file in the Downfill folder - this was tested throughout a number of browsers. I agree that the file is most likely corrupt in some method (all various other downloaded DMGs unpackage and also install fine) but I do not believe that its from the downfill process. It is likely, as you say, a crappy photo on the MS website that needs to be updated in order to job-related correctly with OSX 10.10.4. My only hope is that tbelow is ameans roughly it in OSX by altering some settings...... perhaps? Microsoft suggested that it"s feasible yet they didn"t know exactly how, so I"m not overly optimistic.

Thanks!

Mike


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Jul 16, 2015 11:20 AM


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User profile for user: JustTed
JustTed
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Jul 16, 2015 5:03 PM in response to DeryaDNC In response to DeryaDNC


Hello tbelow,

FWIW, I had actually the specific exact same problem, migrating from a 2012 MBP Retina to a 2015 one.

What eventually operated was utilizing a various browser (Chrome), and accessing the install file through this site:

https://www1.downloadoffice2010.microsoft.com/macdl/registervital.aspx?ref=macdl&c ulture=en-US

I"m not certain it didn"t take a few tries to carry out it, I have actually a feeling the worry is on Microsoft"s side. In any event, among the downfill tries eventually worked fine, I put my product vital in the software application and also whatever is running fine.


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Jul 16, 2015 5:03 PM


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User profile for user: huffimus42
huffimus42
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Jul 20, 2015 7:52 AM in response to DeryaDNC In response to DeryaDNC


I spent every one of last Friday talking to Microsoft support. The trouble is definitely with them. I"ve tried downloading on multiple various browsers, on different computer systems, and also on different netfunctions. Eexceptionally time the download mirrors as corrupted. At leastern component of the problem is their assistance team has actually absolutely no concept what they are doing, even at Tier 3. The tier 3 support rep I talked to actually wanted to use an archiver to try and also open the disk photo. Unfortunately, the download said right here by JustTed only functions if you have a license vital and I"ve relocated over to a subscription. They should be calling me back in around 10 minutes, however that knows if they actually have actually a solution or if they are simply going to fool about some even more.

See more: How To Rotate A Video In Instagram ? How To Rotate Video For Instagram Effortlessly


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Jul 20, 2015 7:52 AM


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User profile for user: Mike_Zul
Mike_Zul
User level: Level1

Jul 20, 2015 11:17 AM in response to huffimus42 In response to huffimus42


Thanks for the update,

I agree that they were much less than useful, a complete waste of the my time and also had no idea what they were doing. Their advice ranged from complete elementary references (i.e., "attempt a various browser") to pointmuch less and also plainly a waste of time ("have actually you tried downloading and install in "incognito" mode in Chrome"). Many of the time, I felt prefer they were relocating the cursor on my display simply to make it look favor they were doing something.

I hope the phone call this morning was advantageous.


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Jul 20, 2015 11:17 AM


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User profile for user: huffimus42
huffimus42
User level: Level1

Jul 20, 2015 11:48 AM in response to Mike_Zul In response to Mike_Zul


Either they were just moving about to look choose they were doing something, or they have absolutely no endure via Mac OS X.

Of course, they did not call earlier at the agreed upon time which expected I remained in a meeting when they called over an hour later on. They left a message telling me that I might upgrade to Office 2016 bereason it would work-related through Exchange Server 2008. This is not true. I"m still nowright here, yet at leastern I didn"t need to spfinish an entire day acquiring tright here.


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Jul 20, 2015 11:48 AM


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User profile for user: kfseefeldt
kfseefeldt
User level: Level1

Jul 20, 2015 12:35 PM in response to DeryaDNC In response to DeryaDNC


I had actually the very same difficulty. After a couple of attempts with the Microsoft digital chat, I got a host of someone that took control of my computer system and also downloaded a different Office 2011 installation photo. That one worked via no problems. Not certain if this suggests anypoint to anyone else, however the picture was titled X19-49597.dmg. It was 967MB. The one that came from the MS 365 site was 966MB.

Using different browsers to download from the Office 365 Site didn"t aid at all.

I hope this helps someone.


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Jul 20, 2015 12:35 PM


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User profile for user: huffimus42
huffimus42
User level: Level1

Jul 20, 2015 12:49 PM in response to kfseefeldt In response to kfseefeldt


Thank you for that. I have uncovered some web links to download that variation of the file. However, after trying aacquire, I"ve noticed the download size has actually gone from 1.1 GB to 966 MB which is the meant size of the correct file. This would be various than the variation I downloaded simply this morning. I will certainly store world indeveloped as shortly as it finishes. Fingers crossed.

See more: Accidentally Installed Windows 10 Pro Instead Of Home, Now Can'T


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Jul 20, 2015 12:49 PM


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User profile for user: huffimus42
huffimus42
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Jul 20, 2015 12:56 PM in response to huffimus42 In response to huffimus42


Nope, didn"t occupational.


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Jul 20, 2015 12:56 PM


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User profile for user: missdoo
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missdoo
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Jul 21, 2015 10:34 AM in response to huffimus42 In response to huffimus42


Hi all - I have actually been having actually the precise same problem. I spoke with Microsoft "support" and they advised that they are aware of the problem, but do not presently have actually a solution. They only advice they can sell me wregarding follow among their support forums